I don't know what is going on with me, but I have had the worst luck with online purchases this past week.
Let me start off by saying that these are not even intentional purchases - they are a direct result of my not paying attention to what I am doing sometimes.
It started off with Linkedin.com - are you familiar with this site? It is a networking tool for professionals - or should I say, the professional Facebook. I decided to try the "premium member" feature for a month, to see if it was worth the actual monthly membership.
As I am looking through the different options, I see one for $7.95/month - OK not too bad. I am going to try it for one month, and see how I like it. Here we go, click, credit card info, boom - I'm a member!
I proceed to check my email to see if I have the typical confirmation email - and there it is: a charge for $240. Ummm what!? How did this happen? Did linkedin just rip me off?
Oh no - I just didn't realize that the $7.95 prices was for the PREPAID ONE YEAR membership. After a moment of initial panic, and cursing at myself for 10 minutes, I Googled the issue, emailed customer service, and within 5 days, I had my money back.
|LinkedIn Response||06/08/2011 06:09|
I’m sorry for the misunderstanding. I’ve gone ahead and changed the billing on your account from an annual subscription to monthly and I’ve also issued a refund of $214.45 to cover the difference. Please know that refunds can take up to five business days to post to your credit card account.
To see a record of this refund, go to https://www.linkedin.com/
1. Move your cursor over your name in the top right of your LinkedIn home page and click “Settings”.
2. Click the “View purchase history” link.
I would be happy to assist you with any additional questions you have regarding this matter.
Thank you for being a valued member of our LinkedIn community!
LinkedIn Customer Service
Michael and I laughed it off, him telling me I just have to be more careful when I make online purchases.
Until last night.When it happened again. Twice in less than a week.
This time it was Groupon.com, and this time, I did NOT intend to buy anything.
This is where my continuous frustration with technology comes into place. Don't get me wrong - I have an ipod, a laptop, an android touch phone, you name it - I'm up to date. Do I like it? Ehh sometimes I feel like I can't keep up.
As mentioned above, I have one of those touch android phones, with apps for anything and everything, including the Groupon app. I usually browse through when I'm sitting on the couch, bored, just playing with my phone.
I clearly remember pulling up the app yesterday while sitting at a red light on my way home. The light turned green, and I went on, without looking at my phone again for while.
I am house sitting my parents house this week while they are in France - so I get there, feed the dogs, put away groceries, make dinner; an hour later, I decide to go sit in the yard for a bit, while taking the dogs out, and enjoy the night time breeze.
Of course, I grab my phone because I want to check Facebook and Twitter - and there it is again: PANIC.
Oh no, this one is big, huge, crazy - and I immediately start crying.
Thank you for purchasing the "Wellness Center Groupon" for 6 sessions of laser liposuction.
And there is it, THE confirmation email from Groupon - a $999 purchase!!!!!!!!!!
No no, you read correctly - A THOUSAND DOLLARS!
I almost fainted. I realized my card information was saved into the app, and while holding my phone as the app was still up, I somehow click purchase, AND submit - courtesy of the evil TOUCH screen.
Needless to say, it ruined my night. Of course, I sent about 10 emails to customer service, left voice mails, googled ways to cancel a Groupon, and 3 hours later - I had a response saying my purchase was canceled, and I would see the refund within the next 10 business days.
This email confirms that we have canceled your order of 1 Groupon for $999 for Six Sessions of Zerona Body Sculpting at Comprehensive Wellness Center in Suwanee ($2,000 Value) and submitted a $999 refund .
If you are receiving a refund to your credit card, please allow 5-7 business days for your credit to appear on your statement. If you are receiving a refund in Groupon Bucks, the credit should already be reflected in your account.
Need help? Have feedback? Feel free to Contact Groupon
|Delivered by Groupon 600 W Chicago Ave., Suite 620, Chicago, IL 60654|
Can you believe it? Twice within the same week? Because I can't, and because this has never happened to me before!
Moral of the story!? Touch phones are evil, and I STILL don't like online shopping!